Delivery and Postage Infomation
The Aqua Factor is highly rated for the care and consideration in the way we pack our fish, we have carefully placed a lot of thought and care when we post our fish, which gives you the satisfaction that when purchasing from us that we ensure your new family member/s arrive as stress free as possible. Not only that but we want you to know that you can trust us with every step of the way.
POSTAGE COSTS
UNITED KINGDOM - MAINLAND, & ISLE OF WIGHT
ROYAL MAIL NEXY DAY BY 1PM
(Includes a 24 hour heat pack depending on weather)
0 - 500grams = £12.00
500grams - 1kg = £13.00
1kg - 2kg =£16.00
2KG - 5KG = £21.00
5KG + = £26.00
Please note- postage is worked out at the check out.
Northern Ireland, Jersey, Guernsey and Isle of man
ROYAL MAIL NEXY DAY BY 1PM (Could take upto 2 days)
(Includes a 40+ hour heat pack depending on weather)
0 - 500grams = £13.50
500grams - 1kg = £14.50
1kg - 2kg =£17.50
2KG - 5KG = £22.50
5KG + = £27.50
Please note- postage is worked out at the check out.
DELIVERY INFORMATION
Here at The Aqua Factor, the service we use for our deliveries is ROYAL MAIL SPECIAL NEXT DAY BY 1PM (Between 7am and 1pm)
DUE TO LICENSING WE CAN ONLY SEND OUT FOR ARRIVAL FOR TUESDAYS, WEDNESDAY, THURSDAY OR FRIDAY
WE CANNOT SEND OUT FOR MONDAYS, SATURDAYS OR SUNDAY, THIS IS DUE TO THE POSTAL SERVICE DAYS AND DOWN TO ENSURING THAT THE WELFARE OF THE FISH COME FIRST
WE CANNOT SEND OUT FOR TUESDAYS FOLLOWING A BANK HOLIDAY MONDAY DUE TO THE POST OFFICES BEING CLOSED.
WHEN PLACING YOUR ORDER YOU WILL BE ABLE TO SELECT THE DATE YOU WOULD LIKE TO RECEIVE YOUR ORDER
YOUR LABEL WILL BE CREATED THE DAY BEFORE THE ARRIVAL OF YOUR FISH, ONCE YOUR ORDER HAS BEEN PACKED YOU WILL RECEIVE AN EMAIL WITH THE TRACKING NUMBER FOR YOUR ORDER.
PLEASE NOTE THAT EVERY ORDER THAT COMES IN, WE NOTE DOWN THE DAY YOU WOULD LIKE FOR DELIVERY IN OUR DIARY, SO PLEASE DON'T WORRY ABOUT EMAILING THIS IS CHECKED AND BOOKED IN WHEN THE ORDERS COME THROUGH.
IF YOU NEED TO CHANGE YOUR DELIVERY DAY, THIS MUST BE DONE WITHIN 48 HOURS BEFORE THE FISH ARE SENT, WE PREPARE THE FISH FOR THEIR TRAVELS, SO ITS IMPORANT WE KNOW AS SOON AS POSSIBLE.
PLEASE ENSURE YOUR DELIVERY ADDRESS IS CORRECT, ONCE THEY ARE SENT WE CANNOT INTERVEINE WITH THE POSTAL SERVICE.
WE DO HAVE A DOA ON ALL OUR FISH, THIS MEANS THAT IN THE RARE EVENT THAT A FISH DOES PASS AWAY DURING TRANSIT, WE WILL ISSUE YOU A REFUND (MINUS POSTAGE COSTS) WE DO ASK THAT THIS IS DONE WITHIN 2 HOURS OF RECEIVING AND SIGNING FOR THE FISH, WE ASK THAT THE BAG REMAINS UNOPENED
ALL OUR STOCK DO COME WITH A 24 HOUR GUARENTEE UPON ARRIVAL FROM THE TIME YOU SIGN FOR THE DELIVERY, HOWEVER WE DO ASK THAT IF IN THE UNFORTUNATE AND RARE EVENT THIS HAPPENS, WE DO REQUIRE FOR THE GUARENTEE A LIQUID TEST ON YOUR PARAMETERS, THIS MUST BE AMMONIA, NITRITE, NITRATE AND ALSO PH, THIS ISNT TO PASS ANY BLAME, THIS IT TO ENSURE THAT SHOULD YOU CHOOSE TO HAVE ANOTHER FISH (ON THE AGREEMENT WITH THE AQUA FACTOR) THAT THE FISH ARE GOING INTO WATER PARAMETERS THAT ARE 100% TO SATISFACTORY STANDARD FOR THE WELFARE OF THE NEW FISH.
YOUR FISH MUST BE ACCEPTED ON THE FIRST DELIVERY ATTEMPT, FAILURE TO DO SO WILL VOID ALL DOA GUARENTEES AND ALSO ANY 24 HOUR GUARNTEES
WE DO PUT A WATER CONDITIONER IN WITH ALL OUR STOCK WE SEND OUT THIS ENSURES THAT THE WATER REMAINS FRESH FOR UPTO 72 HOURS, HOWEVER DO NOT ADD ANY SHIPPING WATER TO YOUR TANK!!!
The best thing about The Aqua Factors site, is that everything is worked out for you upon paying for your order!
We want to ensure that you have all the information you need for purchasing from us.
Our postage rates are priced up per weight of the box, before you pay this is all worked out so there is no hidden fees!
Weight does depend on a few factors, the species of fish, the size of the fish and even the tail type, as some tail types need a larger volume of water!
Generally each bagged fish is around 0.186grams - 0.250grams